Automatic Call Distribution System
Automatic Call Distribution is used where a large number of incoming calls are processed. The system enables the processing of an increased number of daily incoming calls, and facilitates supervisor’s management of the operators. The monitoring of on and off duty, the work efficiency, wage administration, etc., are all processed automatically by computers.
The system reasonably arranges the operator resources according to a specific algorithm, and analyzes the customer’s call number, call time, selected service and other factors, and automatically assigns the customer’s call to the most suitable operator.
ACD Features that elevate call center performance with features like:
ACD System Diagram: