ISO/TS 16949 Introduction
ISO/TS 16949 is an ISO technical specification aimed at the development of a quality management system that provides for continual improvement, emphasizing defect prevention and the reduction of variation and waste in the automotive industry supply chain and production. It is based on the ISO 9001 standard.
It was prepared by the International Automotive Task Force (IATF) and the “Technical Committee” of ISO. It harmonizes the country-specific regulations of quality management systems.
About 30 percent of the more than 100 existing automobile manufacturers affiliate the requirements of the norm but especially the large Asian manufacturers have differentiated, own requirements for the quality management systems of their corporate group and their suppliers.
ISO/TS 16949 applies to the design/development, production and, when relevant, installation and servicing of automotive-related products.
The requirements are intended to be applied throughout the supply chain. For the first time vehicle assembly plants will be encouraged to seek ISO/TS 16949 certification.
Contents of the specification
The aim of the standard is to improve the system and process quality to increase customer satisfaction, to identify problems and risks in the production process and supply chain, to eliminate their causes and to examine and take corrective and preventive measures for their effectiveness. The focus is not on the discovery, but on the avoidance of errors. The eight main chapters of the standards are:
Chapters 1-3: Introduction and Preface
Chapter 4: Quality Management System (general requirements, control of documents and records)
4.2 Documentation Requirements
4.2.2 Quality Manual
4.2.3 Control of documents
18.104.22.168 Engineering Specification
4.2.4 Control of records
22.214.171.124 Records retention
Chapter 5: Responsibility of the management
Chapter 6: Management of resources
Chapter 7: Product realization
Chapter 8: Measurement, Analysis and Improvement
The process-oriented approach to business processes that is addressed in the ISO 9001:2008 is the base of the standard. It looks at the business processes in a process environment in which there are interactions and interfaces that need to be recognized, mapped and controlled by the quality management system. Additionally, the gateways to the exterior (to sub-suppliers, customers and to remote locations) are defined. The Standard distinguishes between customer-oriented processes, supporting processes and management processes. This process-oriented approach is intended to improve the overview of the whole process. This is not an isolated process, but a combination of all interacting business processes which affect the quality performance of a firm.
A key requirement of ISO/TS 16949:2009 is the fulfillment of customer-specific requirements, set up by the automotive manufacturer in addition to the quality management system of their suppliers. This may have decisively contributed to the worldwide recognition of the TS by many manufacturers.
The ISO/TS 16949 can be applied throughout the supply chain in the automotive industry. Certification takes place on the basis of the certification rules issued by the International Automotive Task Force (IATF). The certificate is valid for three years and must be confirmed annually (as a minimum) by an IATF certified auditor (3rd Party Auditor) of an IATF recognized certification body. Re-certification is required at the expiry of the three-year period. Certification pursuant to ISO/TS 16949 is intended to build up or enforce the confidence of a (potential) customer towards the system and process quality of a (potential) supplier. Today, a supplier without a valid certificate has little chance of supplying a Tier 1 supplier and certainly no chance of supplying a car manufacturer with standard parts, if indeed that OEM is a participating member of the IATF.
Fig. 1 ISO/TS16949 Certificate